Privacy Policy

This Privacy Policy explains how Dropee ("we", "us") collects, uses, and protects your personal information when you use our luggage storage platform.

1. Information we collect

Account information: name, email address, phone number, and password (stored securely hashed).

Booking information: selected location, dates and times, bag details, special instructions, booking reference, and payment status.

Payment information: processed by our payment provider (Stripe). We do not store full card numbers on our servers.

Technical data: device type, browser, IP address, and usage logs to keep the service secure and reliable.

2. How we use your information

We use your data to create and manage bookings, send confirmations (email and in-app), process payments, provide customer support, and improve Dropee.

We share necessary booking details with the partner location you choose so they can check you in and store your bags.

We may send service messages (booking updates, security alerts). Marketing emails are optional where required by law.

3. Legal bases (EEA / UK)

Where applicable, we process personal data based on: performance of a contract (your booking), legitimate interests (security and fraud prevention), legal obligations, and your consent (e.g. marketing where required).

4. Retention & security

We retain account and booking records as long as needed to provide the service, comply with law, and resolve disputes. We apply technical and organisational measures to protect your data.

No method of transmission over the internet is 100% secure; please use a strong password and keep your account credentials private.

5. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data, and to object to or restrict certain processing.

To exercise these rights, contact us through the Dropee app or support channels. You may also lodge a complaint with your local data protection authority.

6. Cookies & third parties

We use essential cookies and similar technologies to keep you signed in and to operate the site. Analytics or marketing cookies, if used, will be described in a separate cookie notice.

We use trusted processors including payment, email, and hosting providers. They may only process data on our instructions and subject to appropriate safeguards.

7. Changes & contact

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do.

Privacy questions: contact us through the Dropee app or the support address on our website.